Sunday, October 10, 2010

Training with the expert

hola2....it's been a while haven't updated here....was quite bz every weekend the raya month....the last post was on early syawal and now syawal is already over....missed the raya cuisines (lemang especially...) & the open houses....well, see u around again next year syawal.....

last thursday me & a few of my colleagues had a training with one of the experts in the Agilent account who is also the 4th & 5th level, Daniel Lankford.....this guy has been with Agilent & HP for about 8 years, so he knows inside & out of the architecture.....Dan was in KL for a 2 weeks on business trip and is here to assist the IMT(Incident Management Team) & WWPMT(World Wide Problem Management Team).....the 1st week was more of meetings with the bosses & having a better picture of how our operation is here.....and the 2nd week was reserved for training both IMT & WWPMT.....our group's training was on thursday.....it was the best training that we ever had compared with the other trainers....Dan's explanation was the best & the details were the most detailed....very lucky for the new guys (teck ve & terence) to be able to train with the best.....it was a 1 whole day training & basically everything about Agilent has been covered from WAN to LAN to Wireless to Firewall to Proxies to VPN (phewww...) and are mostly from the technical perspective....so, no more excuses not to troubleshoot anymore....probably we could even be the level 3 guys now :P ....thanks for the solid training Dan....hope u had a safe journey back to Colorado....


Dan & the gang